Your Questions, Answered
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At Redmon Fragrance Company, we believe buying fragrance should feel personal—not mass-produced. That’s why we’ve built our company around authentic fragrances, carefully selected products, and service you can actually count on.
Whether you’re discovering something new through one of our travel sizes or purchasing a full bottle for your collection, every order receives the same level of care. We personally prepare and package each order with attention to presentation, protection, and detail.
We’re not trying to be the biggest fragrance retailer. We’re building the kind of fragrance company we’d want to shop with ourselves—one where authenticity matters, customers are valued, and every order matters.
Real fragrances. Real service. A better fragrance experience.
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Yes. Redmon Fragrance Company is committed to selling 100% authentic fragrances. Our products are sourced from established and trusted fragrance suppliers, distributors, and retailers. We do not knowingly sell counterfeit, imitation, or replica fragrances.
Full Bottles: Full-size fragrances are sold in their original manufacturer packaging unless otherwise stated on the product page. Packaging, batch codes, bottle designs, and formulations may vary due to manufacturer updates, production dates, or regional distribution.
Travel Sizes & Decants: Our decants are independently rebottled by Redmon Fragrance Company from authentic original fragrances. They are not manufactured, endorsed, or affiliated with the original fragrance brands unless specifically stated. Brand names are used only to identify the fragrance being decanted.
Ingredients & Allergens: Fragrance formulas may contain alcohol, fragrance compounds, essential oils, colorants, and potential allergens. Because formulations vary by fragrance and may change over time, customers with allergies, sensitivities, or ingredient concerns should review the manufacturer's official ingredient information before use.
Safety: For external use only. Avoid contact with eyes and irritated or broken skin. Keep away from heat, sparks, and open flames. Keep out of reach of children and pets. Discontinue use if irritation or an adverse reaction occurs.
When in doubt, patch test before regular use.
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RETURNS
Contact@RedmonFragranceCompany.com
Due to the nature of fragrance decants and samples, all sales are final! Unless an item arrives damaged or incorrect.
Full Bottle Return Policy
We want you to feel confident when purchasing full-size fragrances from us. Unopened full-size fragrance bottles may be returned within 7 days of delivery.
To be eligible for a return, the fragrance must be unused, unopened, and in its original condition and packaging, including any factory seal or cellophane, if applicable.
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable. Refunds are issued after the returned item has been received and inspected.
Opened, sprayed, used, or otherwise altered fragrances are final sale and cannot be returned or exchanged.
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 3 days of delivery with photos of the item and packaging so we can make it right.
Decants and samples are final sale and are not eligible for returns or exchanges.
All fragrances sold by Redmon Fragrance Company are 100% authentic and carefully hand-decanted from the original manufacturer’s bottle.
DAMAGED ORDERS
If your order arrives damaged during shipping, please contact us within 3 days of delivery.
Email us with:
Your order number
A short description of the issue
A clear photo of the damaged product
Once verified, we will send a replacement for the damaged item.
Replacements will only be issued if a clear photo of the damage is provided.
INCORRECT ORDERS
If you receive the wrong fragrance, please contact us within 3 days of delivery.
Please include:
Your order number
A clear photo of the full order and incorrect fragrance you received
Once confirmed, we will send the correct fragrance.
ORDER ISSUES
Please check your package when it arrives.
Any issues must be reported within 3 days of delivery.We cannot replace or exchange items reported after this time.
CANCELLING ORDERS
Orders may be cancelled before they are shipped.
If the order has already shipped, you may refuse the package so it is returned to sender.
Once we receive the package back, we will inspect it and process your refund.
IF IT WAS FREE SHIPPING WE WILL DEDUCT OUR SHIPPING FEE FROM THE REFUND!
SHIPPING COST ARE NON REFUNDABLE!
ORDERS MARKED DELIVERED
If a package is marked delivered by the carrier to the correct address listed, we cannot replace or refund the order.
Redmon Fragrance Company is not responsible for lost or stolen packages after delivery.
Sometimes packages are scanned delivered early, so please allow 1–2 extra days for it to arrive.
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Redmon Fragrance Company
Redmon Fragrance Company sells 100% Authentic fragrance decants that are independently rebottled from original manufacturer bottles.
Redmon Fragrance Company is not affiliated with, endorsed by, sponsored by, or associated with any designer brand, fragrance house, or trademark owner unless explicitly stated.
All trademarks, brand names, and copyrights are the property of their respective owners and are used solely for identification and reference purposes.
Important Information
All fragrances are 100% authentic
Bottles are independently rebottled into smaller containers
Original manufacturer bottles are not included unless clearly stated
Packaging may differ from original retail packaging
DISCLAIMER:
A small air gap is left for shipping safety and temperature changes.All samples are accurately measured to contain the full selected amount (2ml, 5ml, or 10ml).
Scent Disclaimer
Fragrance performance and scent perception may vary based on:
If its a toilette . Eau de parfum . Parfum . Elixar etc.
Skin chemistry
Climate
Storage conditions
We do not guarantee longevity, projection, or personal scent preference.
No Affiliation Statement
Redmon Fragrance Company does not claim ownership of any brand names, logos, or trademarks referenced on this site or in product listings.
Health & Safety Notice
Fragrance products are for external use only.
Avoid contact with eyes and broken skin.
Discontinue use if irritation occurs.Acceptance of Terms
By purchasing from Redmon Fragrance Company, you acknowledge and agree to this decant disclaimer.
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Pre-Order Items: Pre-order items can take anywhere from 2–14+ business days to ship. Cancellations made within 24 hours of purchase will receive a full refund. Cancellations requested after 24 hours and before 14 business days are subject to a 5% cancellation fee. If your order has not shipped after 14 business days, you may choose to continue waiting or cancel your order for a full refund with no cancellation fee.
Signature Required: For added security, orders valued at $250 or more may require a signature upon delivery. We may also require a signature on certain orders based on order value or shipment circumstances.
Orders are processed within 1–3 business days after payment is received. Orders ship Monday–Friday (excluding holidays).
We ship using USPS or UPS Ground. Flat rate shiping at checkout. Free shipping after $55.
Most U.S. orders arrive within 2–7 business days after shipment, but delivery times are not guaranteed and may vary due to carrier delays.
Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking updates.
Customers are responsible for entering the correct shipping address. Orders returned due to incorrect addresses may require additional postage to reship.
Once a package has been handed to the carrier, Redmon Fragrance Company is not responsible for lost, stolen, or delayed packages.
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Redmon Fragrance Company
Redmon Fragrance Company (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
When you visit or make a purchase from our site, we may collect the following information:
Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through third-party payment providers)
Order history and purchase details
Device information (IP address, browser type, cookies)
How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about orders, updates, or customer service inquiries
Improve our website, products, and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, such as:
Payment processors
Shipping carriers
Website hosting and analytics providers
These third parties are required to keep your information secure and confidential.
Cookies & Tracking Technologies
We may use cookies or similar technologies to improve site functionality and understand how visitors use our website. You can disable cookies in your browser settings if you prefer.
Data Security
We take reasonable precautions to protect your personal information. All payment transactions are processed through secure, encrypted third-party payment gateways. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request corrections or deletions
Opt out of marketing communications
To exercise these rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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Redmon Fragrance Company
By accessing or using this website and purchasing from Redmon Fragrance Company (“we,” “our,” or “us”), you agree to be bound by the following Terms & Conditions. Please read them carefully.
Use of Our Website
By using this site, you confirm that you are at least the age of majority in your state or country, or that you have given consent for any minor dependents to use this site under your supervision.
You agree not to use our products or website for any unlawful or unauthorized purpose.
Products & Descriptions
Redmon Fragrance Company sells authentic fragrances and fragrance decants that are independently rebottled unless otherwise stated.
We are not affiliated with, endorsed by, or sponsored by any brand owner unless explicitly stated.
All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.
We make every effort to display product descriptions accurately; however, scent perception is subjective, and we cannot guarantee personal satisfaction.
Orders & Payments
All prices are listed in U.S. dollars unless stated otherwise.
We reserve the right to refuse or cancel any order at our discretion.
Payment must be completed before orders are processed and shipped.
Shipping
Shipping times are estimates and may vary due to carrier delays or circumstances beyond our control. We are not responsible for delays once an order has been handed to the shipping carrier.
Returns & Refunds
Due to the nature of fragrance products:
All sales are final but if not open or used reach out to us and see what we could do to resolve it.
No returns or exchanges are accepted once an item has been opened or used
If an item arrives damaged or incorrect, please contact us within 3 days of delivery with photo evidence.
Intellectual Property
All content on this site, including text, logos, images, and branding, is the property of Redmon Fragrance Company and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Redmon Fragrance Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.
Use of our products is at your own discretion and risk.
Indemnification
You agree to indemnify and hold harmless Redmon Fragrance Company from any claims, damages, or legal fees arising from your use of our website or violation of these Terms & Conditions.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting to the website.
Contact Information
For questions regarding these Terms & Conditions, please contact:
Redmon Fragrance Company